Legal information

Customer service

Legal review pending

Complete operational draft. Final wording, provider inventory and pending Commercial Registry details require legal validation.

1. How to complain

Send your complaint with your details, reason, requested outcome and documents to info@sendahipotecas.com or calle Europa, número 28, 3º 1ª, Barcelona 08028.

2. Handling

We acknowledge receipt and respond within a maximum of one month after complete submission.

3. Escalation

You may then contact the Bank of Spain Complaints Service.

Last updated: August 2026